Privacy Policy

New Hope Rehabilitation is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

When you submit an enquiry or referral form on this site, we collect personal and health information you provide, which may include your name, contact details, Medicare and health fund details, and clinical information such as diagnoses, medical history, and medications.

Why We Collect It

We use this information to assess your suitability for our rehabilitation programs, coordinate your care with your treating doctors and allied health providers, confirm funding and billing arrangements with your health fund, DVA, or insurer, and administer appointments and admissions.

How We Store and Protect It

Form submissions are transmitted securely and stored in Australia. Access is limited to clinical and administrative staff who need it to provide your care. We do not sell or use your information for marketing without your separate consent.

Sharing Your Information

We may share relevant clinical details with your referring GP or specialist, treating hospital, allied health providers involved in your care, and your private health fund, Medicare, DVA, or WorkCover/CTP insurer where relevant to your claim.

Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at admin@newhoperehab.com.au.

Complaints

If you have concerns about how we’ve handled your personal information, please contact us first at admin@newhoperehab.com.au. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This policy was last updated when this website was published and should be reviewed periodically.